We Are Here for You: Empower your Practice Practice Fusion

We’re committed to supporting your practice every step of the way. Our ongoing dedication to exceptional customer support, continuous training, and proactive communication provides you with the tools and resources you need to thrive.

Deepening our relationship with training, communicatoin, and support

We strive to make sure you get the most out of your Practice Fusion EHR system by offering:

Holistic onboarding and ongoing support

Your journey with us doesn’t stop after the comprehensive onboarding process. We’re here to support you continuously. Our specialists are always available to assist you, whether you’re new to our platform or need a refresher. We also offer personalized assistance to help tailor the system to fit your workflows, from setting up custom templates to integrating patient data.

Continuous training to maximize your EHR system

We offer resources to keep you and your team informed and updated:

Live chat and phone line: Get real-time guidance from our experts for quick questions or in-depth support.
Knowledge Base articles: Explore our extensive knowledge base for step-by-step guides and tutorials.
Case submissions: For complex issues, receive expert advice tailored to your needs for complex issues.

User education to improve satisfaction

Our platform equips your entire team with the knowledge and tools they need:

A quick-start guide: Use our detailed guide covering functionalities to help you and new team members.
Tutorials and webinars: Engage with interactive tutorials and attend webinars hosted by our experts.

Feedback loops: Your input fuels our improvement

Your feedback is vital for our continuous improvement and innovation. It helps us create more efficient, user-friendly, and customized solutions for you by:

Listening to you: We actively listen to your feedback through phone calls, emails, research interviews, and surveys.
Organizing and prioritizing: We organize and prioritize feedback based on its overall value to you and your patients, focusing on the most impactful changes.
Developing solutions together: Our teams collaborate to build and refine solutions, and we keep you informed about changes and their impact.
Measuring satisfaction: We routinely calculate Net Promoter Score (NPS) to gauge customer satisfaction and identify areas for improvement.

Proactive communication: Check-ins and updates to foster trust

Open communication strengthens our working relationship. We prioritize regular check-ins and updates to keep you informed and engaged. Our communication efforts include newsletters, webinars, and blog posts that provide valuable insights and information. Personalized updates tailored to your practice’s needs provide you with all the relevant information at your fingertips.

Streamline the path to compliance

Navigating healthcare regulations can be challenging, but Practice Fusion simplifies compliance. Our system includes automatic updates that keep your system current with the latest standards without additional effort from you.

With built-in compliance tools, you can easily track and manage regulatory requirements. Our straightforward interface simplifies compliance tasks with intuitive navigation and clear prompts, while customizable reporting enables you to generate reports aligned to your practice’s needs. Rest assured your sensitive information is safeguarded with robust security features.

Thank you for choosing Practice Fusion as your EHR.

Additional Resources

Explore our features: Learn how we cater to independent practices.
Schedule a demo: See for yourself how Practice Fusion empowers your practice.
Get a 14-day free trial: Try Practice Fusion and learn about our EHR plan.